Legal
Refund policy
This policy explains how refunds are handled. It forms part of your agreement with PaperLab Pro.
Before payment
Nothing is owed. You can abandon a draft order at any time and the draft is deleted under our retention policy.
Paid, not yet started
If your order is paid but no editorial work has begun, you are eligible for a full or near-full refund, less any non-refundable processing cost that was disclosed at checkout and is lawful in your jurisdiction.
Work started
Where work has begun, refunds and credits are assessed against the work completed. We do not apply arbitrary percentages, and every assessment is recorded.
We cannot deliver
If PaperLab Pro is unable to deliver your order, we will refund or re-service it according to this policy.
Wallet-funded orders
Orders paid from wallet credit are refunded to your wallet. Provider-funded orders are refunded to the original payment method where the provider supports it.
How to request
Open the order in your client portal and contact support. We will confirm the outcome and, where a refund is approved, record it against the original payment.
Last updated September 2026. Questions about this policy can be raised through your client portal.